MOVE THAT COUCH!

Type	Reference	User	Amount	Status	Created	Actions
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Items Not Supported on MOVE THAT COUCH!

MOVE THAT COUCH! is designed primarily for furniture and appliance moves. Other items may be allowed, provided they do not fall into the categories below.

The platform does not support requests involving:

🚫 Passenger Transportation

Transporting people as passengers
Ride-along requests
Requests that include providing a ride to or from a pickup or delivery location

MOVE THAT COUCH! is not a ride or passenger transportation service.

🚫 Live Animals

Live animals of any kind (pets, livestock, wildlife)
Animal transport containers with animals inside

🚫 Illegal or Prohibited Items

Illegal drugs or controlled substances
Stolen property
Counterfeit or illicit goods
Any item whose transport is illegal under applicable law

🚫 Hazardous or Regulated Materials

Fuel, gasoline, diesel, or oil
Propane tanks or compressed gas
Chemicals, solvents, pesticides, or flammable liquids
Fireworks or explosives
Medical waste or biohazardous materials
Industrial or large lithium battery packs

🚫 Weapons

Firearms
Ammunition
Firearm parts
Explosives or other weapons prohibited by law

🚫 Vehicles, Boats, and Aircraft (as Items or Services)

Automobiles, trucks, or vans
Motorcycles or roadway vehicles
Boats, jet skis, or personal watercraft
Aircraft or aircraft parts
Trailers or towable equipment being transported as cargo
Requests involving towing, vehicle recovery, or operation of vehicles as part of the job

This restriction applies to items or services being requested. Drivers may independently use their own vehicles, trucks, vans, or trailers as part of their equipment.

🚫 Structures Requiring Specialized Handling

Sheds, garages, or permanent structures
Tiny homes or buildings
Jobs requiring permits, cranes, or specialized rigging

Need Help?

If you're unsure whether your item is allowed, contact us at: support@movethatcouch.com

View Terms of Service

Service	Total	New	Active	Proven	Inactive
All	0	0	0	0	0
Furniture Delivery	0	0	0	0	0
Small-Item Delivery	0	0	0	0	0
💪 Loading & Moving Help	0	0	0	0	0
Assembly/Mounting	0	0	0	0	0
Junk Removal	0	0	0	0	0

New = no prior provider activity Active = quoted or engaged (90d) Proven = completed job (90d) Inactive = prior activity, none recently

Seeking

Booked

In Progress

Completed

Cancelled

Total

Booking Deposits & Scheduling

How the Booking Deposit Is Calculated

20% of the first $150 of the quote.
10% of the portion from $150 to $500.
No additional booking deposit is charged on the portion above $500.
The booking deposit is capped at a maximum of $65.

Completed Jobs

MOVE THAT COUCH! retains the booking deposit on completed jobs.
After the service is completed, the remaining balance is due to you.
To collect payment, send an invoice through MOVE THAT COUCH!. Customers can pay by card through Stripe or pay you directly using another agreed-upon payment method.
If you've already been paid directly, send a receipt instead.
Completed jobs remain in your Active tab until either an invoice or receipt has been sent.

Late Cancellations

If the customer cancels within 48 hours of the appointment time, the booking deposit is paid to you as a late cancellation fee.

Rescheduling

You may update your quote anytime before a quote is accepted and deposit paid.
After a booking is accepted, coordinate any schedule changes through the chat.
To keep everyone on the same page, use the Reschedule tool in the chat's Actions menu whenever the appointment date or time changes.
The Reschedule tool updates the appointment for both parties and helps ensure reminders and scheduling information stay accurate.
Late cancellation protection is always based on the original appointment time that was agreed to when the quote was accepted.

Confirm that this delivery has been completed. Please upload at least one photo. Pro tip: include the house number in your photo if this is a porch or driveway delivery.

Upload at least one photo:

Choose Photo

Quotes for your Service Request

Quote details

Driver can do:

Driver’s quote:

Booking deposit due today:

Remaining balance due to provider:

The booking deposit secures your appointment and is applied toward the total cost of your service. MOVE THAT COUCH! keeps the booking deposit on completed jobs. Your service provider earns the remaining balance when you pay them at delivery. For late cancellations, that deposit would be paid to the service provider instead in the full app.

Service provider message

Confirm Booking & Pay Deposit

Accepted Quote

Booking deposit due today

Charged Today

Due to Provider After Completion

By booking, you agree to the Terms of Service and .

Need someone else to pay?

✅

Cancel 48+ hours before scheduled time

You receive a full refund of your booking deposit.

⚠️

Cancel within 48 hours of scheduled time

No refund — the deposit is paid to the service provider for holding the time.

🔄

Provider cancels

Full deposit refund, regardless of timing.

📅

Rescheduling

Coordinate directly with your provider via chat. Refund eligibility is based on the original scheduled date and time.

🏁

After service completion

Deposits are non-refundable once the service is marked complete.

✦ ✦ ✦ ✦

Booking Confirmed!

Your service provider has been notified and will be ready on your scheduled date.

✅

Booking confirmedYour booking is confirmed and your provider has been notified.

💬

Stay connectedUse the chat to coordinate any final details before the appointment.

💳

Pay after completionAny remaining balance should only be paid after the service is completed.

⭐

Leave a reviewIf it's your first time working with this provider, you'll be able to leave a review once the service is complete.

Add this booking to my calendar

✦ ✦ ✦ ✦

New Booking Confirmed!

A customer has accepted your quote. Here are the job details.

Add this booking to my calendar

✦ ✦ ✦ ✦

🎟️

You Earned MTC Credits!

Credit Added to Your Account

Credits are automatically applied to your next booking deposit.

✦ ✦ ✦ ✦

Reschedule Approved!

Your reschedule request has been approved.

Update my calendar with the new date

Reschedule Requested

You can approve or decline the request in the chat.

Job Completed!

Great job! Your customer has been notified that the service is complete.

Collect the remaining balance directly from your customer

Send a receipt or invoice for your customer's records.

Please keep your customer updated by completing the steps inside the app:

After the job is complete, you can send an invoice or receipt directly through the MOVE THAT COUCH! app.

You can access these actions from the service card or from the Actions button inside the chat.

Don't remind me for this appointment

Send Provider Receipt

Send proof of provider payment to the customer for their records. MOVE THAT COUCH! does not verify or process this payment.

The customer will not owe you any additional payment for this job. The receipt will show that the remaining balance was waived by the provider.

Service Documents for Service #

Request W-9 from Provider

Customers pay service providers directly. MOVE THAT COUCH! does not collect, store, or transmit tax forms. We'll send your request to the provider so they can provide a W-9 to you directly.

Name to appear as the payer on the W-9 * Use the legal name that should appear on the service provider's W-9 (this may be different from your account name). Mailing Address * Address Line 2 (optional) City *

State * ZIP *

Email Address (optional) I understand MOVE THAT COUCH! does not provide or verify tax forms, and can't guarantee a service provider will provide a W-9.

Choose a Service

Choose the best-fitting category. If your job overlaps another service, that's okay — just include the details as you continue.

We'll keep your client updated on this request — they'll receive relevant status updates as the service request progresses. They do not need the app.

Pricing details are not automatically shared — but you can forward your client a quote for review or to pay their deposit.

Client contact details are used for status updates and payment links and kept private, except in limited circumstances described in our Privacy Policy.

Client name *

Client phone

+1 US

Client email

At least one contact method (phone or email) is required. Email is needed to forward quotes or payment links.

Our Service Area

MOVE THAT COUCH! facilitates deliveries that can be completed by an independent service provider using normal road travel, including routes that use drive-on public ferries.

What we support:

Deliveries within all 50 U.S. states
Deliveries within inhabited U.S. territories
Routes that include drive-on public ferries where a vehicle remains with the service provider
Long-distance deliveries, as long as a continuous driving route exists

What we don't support:

Routes that require cargo handoff, air cargo, ocean freight, or shipping services
Routes that do not have a continuous drivable path (for example, passenger-only ferries or walking-only segments)
International cross-border routes

Availability is determined automatically based on whether a continuous driving route can be verified at the time a request is posted.

We're always working to expand our coverage. If your route isn't supported yet, please check back soon!

Estimated arrival time

When do you expect to arrive at Ending Location?

Date

Time

Suggested time is based on your current GPS route duration.

Note (optional)

Arrival at pickup

How soon do you expect to arrive?

Within 10 minutes Within 20 minutes Within 30 minutes Within 45 minutes Within 1 hour

Note (optional)

Team Providers

Invite a Service Provider

They'll get an email with a link to join your team.

No pending invites or team members yet.

Remove business name?

Remove from team?

Leave this fleet?

Assign Team Provider

Select a team provider to handle this delivery on your behalf.

Loading team...

Fleet Invitation

🧾 Invoice/Receipt Requested

Your Request Is Live!

We don't have any active service providers in your area just yet. We'll review your request and may reach out to local providers to help grow our network.

You can also speed things up by sharing your referral link or QR code from the Share tab. When new customers or service providers join through your link and complete jobs, you'll earn cash rewards.

As our network grows, local service providers will be able to review your request, send messages, and submit quotes. You'll be notified as soon as new quotes arrive.

Booking requires a booking deposit. The booking deposit secures your appointment and is applied toward the total cost of your service. The remaining balance is paid after the job is completed.

Complete your profile first

To message customers and send quotes, you need a profile photo and a bio. This helps customers trust who they're hiring.

Provider Profile Update

We're asking all MOVE THAT COUCH! service providers to review their public profiles as part of our updated profile accuracy standards.

Please take a moment to review your bio and photos to make sure they accurately represent your services, vehicles, and equipment.

If everything is already accurate, no changes are necessary! Simply save your profile and complete the acknowledgments to continue contacting new customers and submitting quotes.

Update your profile

Please remove phone numbers, email addresses, links, or other direct contact information from your profile before contacting customers or sending quotes.

Send a quick message first

Customers are more likely to book providers who introduce themselves before quoting.

Cancel this request?

Has this job already been completed?

Before cancelling, let us know if the service provider has already finished the work.

Only your service provider or an admin can mark a booking as completed.

If the job is done but hasn't been marked complete yet, reach out to your provider through the chat. If the booking stays open well past its expected completion date, our admin team will review and close it.

Cancel this booking?

Item:

Driver:

Scheduled:

Deposit paid:

Note: Cancelling will lock the chat with this service provider.

AI Profile Insights — Experimental Feature

🔒 Only you can see these suggestions. They're meant to help customers feel more confident booking you.

AI-generated suggestions may occasionally miss details or make mistakes. Always use your own judgment.

Request cancelled

Would you mind telling us why? This is optional and helps us improve MOVE THAT COUCH!

Found another option Prices were higher than expected Timing didn't work out No provider felt like the right fit No longer need service Posted by mistake Other

Booking Cancelled

Your provider cancelled this booking.

Full refund on the way

Your deposit will be returned to your original payment method within 5–7 business days.

Booking Cancelled

The customer cancelled this booking.

Quote Sent!

Your quote has been sent to the customer. They'll be notified and can view your offer.

What happens next?

The customer will review your quote
They may message you with questions
If they book you, you'll be notified immediately
You can edit or withdraw your quote anytime before the customer books

Item:

Your quote: $

Your earnings: $

Quoting as personal name

You're about to send this quote under your personal name. Since team driver assignment requires a business quote, you won't be able to assign a team driver to this delivery if the customer books you.

To keep the option open, go back and switch "Quoting as" to your business name.

Sending payment link…

Preparing the secure payment link and sending it to your client via email.

Payment Link Sent!

📋

You remain responsible for managing this booking — including any cancellations, rescheduling, and communication with the service provider.

🔒

If plans change and you decide to pay the deposit yourself, the client's payment link will automatically become invalid to prevent double payment.

Client name *

Client phone

+1 US

Client email

At least one contact method (phone or email) is required. Email is needed to forward quotes or payment links. You can add or edit these details later.

Request a new delivery date. The other party will need to approve your request.

When would you like to reschedule to?

Important: This change must be approved by the other party.

Updating the delivery time helps coordinate when the delivery is expected to occur.

Rescheduling does not change cancellation or refund terms. Cancellation policies are always based on the original booking time.

Already Paid Your Provider?

Have you already paid your service provider directly outside of MOVE THAT COUCH!?

Marking this service as paid will move it to your History tab. You can still request an invoice or receipt from the provider later if needed.

Get Paid / Send Receipt

🧾

Choose the option that matches this service.

Customer still owes you payment.

Customer has already paid you.

Manage Invoice

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View Invoice

Send payment instructions to the customer for the remaining provider balance.

Amount Due

$

The customer will be able to pay this balance securely by card through MOVE THAT COUCH!, or pay you directly using a method you both agree on. You can include payment instructions in the message below.

Message (optional)

This notifies the customer that a balance is owed. MOVE THAT COUCH! does not guarantee or enforce provider payments made outside of the platform.

I confirm this service has been completed and the amount above is the correct balance owed to me by the customer.

Pay Provider Balance by Card

Add a Tip (Optional)

100% of your tip goes directly to your provider.

Payment Breakdown

Provider balance: —

Card processing fee: —

Total charged to card: —

Your provider will receive the full provider balance plus your tip. A card processing fee is added to cover payment processing costs.

I confirm this service has been completed and authorize payment of the remaining provider balance by card.

Card Details

How was your experience?

Add a public comment (optional) This comment will be visible on their profile.

Rate your customer

How was your experience?

Add a public comment (optional) This comment will be visible on the customer's profile.

Enjoying Move That Couch?

We'd love to hear your feedback! Would you take a moment to rate us on the app store?

Your review helps others discover our service.

Chat History

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Messages

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Service Provider Message

From:

Issue Refund

Delivery:

Item:

Customer:

Deposit paid: $0.00

Already returned: $0.00

              Remaining refundable:
              $0.00
            

Full refund (remaining amount) Partial refund New Provider Refund Offer Ineligible for New Provider Refund Offer

Reason for refund (internal note):

Note to customer (optional):

Issue Payout

User:

User ID:

Email:

Payout Type (required): Bonus (taxable) Reimbursement (non-taxable) Adjustment / Correction

Amount (required, $1.00 - $5,000.00):

Internal note (required, 5-500 chars):

Service # (optional):

Reference (optional, max 100 chars):

I understand this payout will be logged and may be taxable depending on classification.

Internal Notes

Suspend User

Duration

Internal Note (required)

Message to User (optional)

Send suspension email now

Lift Suspension

Internal Note (required)

Send lift notification email

Moderation History

Active Bookings

Service History

Photo History

Close Delivery

Delivery:

Item:

How should this delivery be resolved?

Cancel as Driver - Driver is at fault Cancel as Customer - Customer requested cancellation Administrative Close - Close without cancel/complete status

Override automatic refund (advanced) - No refund will be issued

Message to both parties (optional):

Flag History

Delivery:

Photo Exception Details

Delivery:

Photo Type:

Service Provider Note:

No note provided

Exception Used At:

Mark as Reviewed

Reviewed items won't appear in the "Review Needed" count.

Mark as Exempted (Acceptable)

Exempted means the driver's excuse is acceptable and won't affect their record.

Photo Review

Delivery:

Photo Type:

Approve Photos

Uncheck to mark as a missed photo for this driver.

Review Needed Breakdown

User Flagged (tap to view) 0

Unresponsive (Overdue) 0

Missing Inspection Photos (tap to view) 0

Missing Stop Photos (Review Needed list) 0

Missing Completion Photos (tap to view) 0

Failed Payouts 0

New Provider Refund Offer (tap to view) 0

Possible Contact Info (tap to view) 0

Total 0

New Provider Refund Offers

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Possible Contact Info

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Confirm Action

Withdraw your quote?

The customer will no longer see your offer for this service.

You can send a new quote later if you change your mind.

Delete Account?

Are you sure you want to delete your account? This action cannot be undone and all your data will be permanently removed.

Final Warning

This is your final warning. Your account and all associated data will be permanently deleted. This cannot be undone.

We're actively building MOVE THAT COUCH! based on feedback from real customers and service providers.

Tell us what you like, what you don't like, what feels confusing, or what you'd like to see next.

Feedback

Category (optional)

Hide my identity from the feedback email

Your feedback will still be submitted from your account, but your name and email address will not be included in the message sent to the MOVE THAT COUCH! team.

Welcome!

Service Requests

Quotes from local service providers

Secure Payments Through Stripe

Progress updates & photo confirmation

Reviews & profiles matter

Help Shape MOVE THAT COUCH!

Provider Jobs

Messages & Quotes

Progress Updates & Photos

Invoices, Receipts & Getting Paid

Reviews Build Your Reputation

Help Shape MOVE THAT COUCH!

Messages & Quotes

Progress Updates & Photos

Invoices, Receipts & Getting Paid

Reviews Build Your Reputation

Help Shape MOVE THAT COUCH!

Chats with drivers

Share

Account

Admin Dashboard

Campus Ambassador Applications

Platform Health

Operational Risk

Payments Ledger

Cell Details

Send Quote

Complete delivery

Quotes for your Service Request

Quote details

Confirm Booking & Pay Deposit

Securing your booking...

Payment failed

Quote no longer available

Payment received

Payment received

Get Delivery Quotes

Edit delivery request

Sending payment link…

Payment Link Sent!

Client Details

Rate your service provider

Rate your customer

Services Offered

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